Library Services

Services

Services FAQs

Book a Librarian

  • Need help with an in-depth question or to learn a new skill?
  • Book a Librarian for uninterrupted time with one of our information experts. These one-on-one appointments are meant to help you with technology or get you started on any topic.
  • Appointments last roughly 30 minutes and will take place by video conference or phone.
  • Request an appointment by completing our Book a Librarian form.
FAQ quick link

Borrow

  • Physical items can be borrowed through our new Library to Go service
  • Loan periods have been extended by 7 days and now are:
    • Books and magazines 28 days
    • DVDs 21 days
    • New DVDs 14 days
  • Interlibrary loan services are not available at this time.

Renew

  • You are welcome to renew any items that are not on hold for another patron, as many times as you need. You can use your online account to renew yourself. Or you can call or email us to renew your items for you.

Returns

  • Returns can be made at anytime using the exterior book slots outside of our building.
  • Please note that returns are quarantined for 72 hours before being checked in by staff and will remain on your account longer than usual.  
  • For oversized returns, please visit the building on Mondays, Wednesdays, or Saturdays from 10 a.m. to 5 p.m. or Tuesdays from 12 to 7 p.m. to return these items.

Holds

  • Log into your online library account.
  • Enter your library barcode from the back of your library card and your password, which is usually set as the last four digits of your phone number.
  • Search our catalogue for a specific item, or check out the Browse tab to look through New Items, Staff Picks, Best Sellers and more.
  • When you have found the item you want, click the Place a Hold button and then confirm your hold. 
  • Wait to be notified that your hold is ready for pick up by phone or by email.
  • After you've been contacted, you can visit the library during the following Library to Go times:
    • Monday, 10 a.m. to 5 p.m.
    • Tuesday, 12 to 7 p.m.
    • Wednesday, 10 a.m. to 5 p.m. 
    • Saturday, 10 a.m. to 5 p.m.
 
    FAQ quick link

    Exam invigilation

    • We are currently unable to offer this service.
    FAQ quick link

    Facility rental

    Our building remains closed to the public and we are unable to offer facility rentals.

     

    FAQ quick link

    No library card? No problem!

    All you need to do is drop by and we'll sign you up. Library cards are free to all BC residents. Please don't forget to bring:

    • 1 piece of photo ID
    • 1 item that shows your mailing address

    Our current in-person service hours are:

    • Mondays, Wednesdays & Saturdays 10 a.m. to 5 p.m.
    • Tuesdays 12 to 7 p.m.

    Unable to visit the building?

    Not to worry! Whistler residents can email us 7 days a week from 10 a.m. to 5 p.m. at publicservices@whistlerlibrary.ca to sign up for a temporary account that will work immediately online.  

    Please include the following information in your email:

    • First and last name
    • Date of birth (YYYY-MM-DD)
    • Phone number
    • Email address
    • Home address with postal code

    To continue to access the online collection after your temporary account has expired, or to borrow from the physical collection, please visit us in-person with one piece of photo ID and one item with your Whistler mailing address on it. We will update your account and provide you with your library card.

      FAQ quick link

      Building

      While our building remains closed to the public, we offer contactless holds pick up and staff assisted printing, photocopying, and scanning from our front door at the following times:

      • Monday, 10 a.m. to 5 p.m.
      • Tuesday, 12 to 7 p.m.
      • Wednesday, 10 a.m. to 5 p.m. 
      • Saturday, 10 a.m. to 5 p.m. 

      Location

      4329 Main Street
      Whistler, BC, Canada
      V8E 1B2
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      Contact Us

      We are available 7 days a week from 10 a.m. to 5 p.m. at publicservices@whistlerlibrary.ca and 604-935-8435.

      FAQ quick link

      Online Resources

      • CitizenshipCounts.ca
        Highlights the benefits of becoming a Canadian citizen, how to apply, and help studying for the citizenship test. 

      • Road to IELTS - General Version 
        Helps newcomers prepare for the general International English Language Testing System exam. Focuses on basic skills in broad social and workplace contexts. Limited to 5 users at one time. Currently not compatible with Internet Explorer.

      • Road to IELTS - Academic Version
        Helps students prepare for the academic International English Language Testing System exam, in order to apply for higher education or professional registration in an English speaking environment. Limited to 1 users at one time. Currently not compatible with Internet Explorer.

      Whistler Welcome Centre

      The Welcome Centre provides information, learning, and connections for immigrants and newcomers living and working in Whistler.

      Hours, location & contact

      During COVID-19, the Welcome Centre is offering all of their services online. Contact info@welcomewhistler.com or 604-698-5960 if you need support. 

      Virtual client appointments: Monday to Friday, 1 to 3 p.m. 

      Settlement services help with:

      • Accessing government and local services
      • Understanding documents and application forms
      • Canadian immigration and citizenship processes
      • Health and healthcare information
      • Social benefits – like Employment Insurance and Child Tax Benefit
      • Employment information
      • Banking, Finances and the Tax System in Canada
      • Local community services and family programs

      Learning support:

      • Information sessions and speaker series
      • ESL practice groups and one-to-one tutoring
      • Workplace, skills, preparation and training
      • Support for reading, writing, math and communication skills
      • Immigrant Peer Educator program

      Making strong connections:

      • Culturing sharing events and activities
      • Multicultural Community Kitchens
      • Parenting in Another Culture
      • Whistler Multicultural Festival
      • Volunteer opportunities and partnerships
      FAQ quick link

      Available Mondays, Wednesdays & Saturdays from 10 a.m. to 5 p.m. and Tuesdays from 12 to 7 p.m.

      Print

      • Please email your print jobs to publicservices@whistlerlibrary.ca.
      • In the subject line include the following:
        • Number of copies;
        • Single or double-sided;
        • Black-and-white or colour;
        • Specific page numbers, if the entire document doesn't need to be printed.
      • Pick up and pay for your print jobs Mondays, Wednesdays & Saturdays from 10 a.m. to 5 p.m. or Tuesdays from 12 to 7 p.m.
      • The cost is $0.25 per sheet for black-and-white and $0.75 per sheet for colour. There is no additional cost to print double-sided.
      • We are currently not accepting cash; payment methods include debit or credit.

      Copy

      • Bring your documents to the library Mondays, Wednesdays & Saturdays from 10 a.m. to 5 p.m. or Tuesdays from 12 to 7 p.m. and we will make copies to your specifications.
      • The cost is $0.25 per sheet for black-and-white and $0.75 per sheet for colour. There is no additional cost to copy double-sided.
      • We are currently not accepting cash; payment methods include debit or credit.

      Scan

      • Bring your documents to the library Mondays, Wednesdays & Saturdays from 10 a.m. to 5 p.m. or Tuesdays from 12 to 7 p.m. and we will scan them and send a PDF version to your email address.
      • Scanning is free.
      FAQ quick link

      Can't find it?

      Fill in our Request an item form and we will consider the title for our collection. If we purchase it, we will place the item on hold for you. Please note that interlibrary loan services are not available at this time and that it will take longer than usual to add new items to our collection.

      FAQ quick link